Owner and Property Managers FAQ's

 About Reserve My Home

Listing Your Home

Q: How Do I update the Availability Calendar?
Q: Can I use my own Rental Contract?
Q: What is the Membership Agreement?
Q: What is a Property Description?
Q: Do I Need to Sign Up to List a Home?
Q: What is the Owners Listing Guide?
Q: What is lodging tax?
Q: Can I run a special on my home?
Q: Do you handle my lock box code, keys & access to my home?

Booking Your Home

Q: How do I get paid?
Q: How do I know when my home has been booked?
Q: Do you handle security deposits?
Q: Can I continue to schedule & handle inquiries on my own?
Q: Do you offer cleaning & maintenance services?

Troubleshooting

Q: What if a renter damages my home?
Q: What if a renter can't access my home?
Q: What if a renter gets lost?
Q: What is Reserve My Homes' cancellation policy?
Q: I'm having difficulty listing my home, can someone help me?
Q: I have a question about my invoice, how do I contact you?

A: Why should I use Reserve My Home?

ReserveMyHom.com is your vacation homes' reservation and booking company 24/7 365 days per year.

IF YOU ONLY READ ONE PARAGRAPH ON OUR WEBSITE READ THIS ONE:

Renters have hundreds of thousands of homes to choose from. If your rental is the only home on the website they are viewing you are in luck! However, if you are unavailable to answer their INQUIRY within a coulple hours (at the most), your renter will move on! Problem solved - ReserveMyHome.com is Instant Booking for Renters. Your renters will Love you and You will Love us!

We understand property owners have their own way of conducting a rental transaction.  When the renter makes a rental reservation, our goal at Reserve My Home is make sure your renter is 100% satisfied with each reservation. Our live support. world class website and booking engine, accounting procedures makes booking your vacation home easy so you can become a traveler again. Imagine that!

We ensure the details of the your rental and rental contract are communicated by providing the renter with your personal rental agreement. As a legally binding contract, the rental agreement or lease will include defined arrival and departure dates, directions, entry information, payment schedules, detailed instructions, and the terms and conditions related to cancellations and refunds.

Our friendly reservation agents respond to your inquiries, while our world class website and booking engine provide real-time reservations like that of a fine 5-Star hotel, 24/7, 365 day per year!

After you list your home you will receive your own CUSTOM Reserve My Home Instantly Button. Post Your Button on Craigs list, VRBO and all other advertising sites. Then sit back, relax and watch the bookings come flying in!

This button is your ticket to more bookings. Lots more!!

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A: What is your guarantee?

Reserve My Home is the most trusted and secure place to book a vacation rental home. From our availability information to descriptions and rates, at Reserve My Home our real time information is 100% accurate!   We guarantee the following:

• Smooth check-in the first time and every time
• Accurate property availability calendar
  
• Accurate rate quotes and rate fees
  
• No hidden fees
• Accurate photos and descriptions
• Your financial information is safe and secure
• Renters execute and agree to your own personal rental contract
  
• Directions
• Accurate representation of sleeping capacity, location, and quality
• Provide you with the renters contact information 
• Provide renter with your information for entry instructions

Once we have reviewed your property your listing will receive our seal of approval.

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A: How do I find My Reserve My Home Instantly button?

Upon succesfully signing up and listing your home you will be directed back to your account where you will view your home as entered. After you log in click on "Get Your Booking Button" (in bright green letters) to view your customized button located in blue. Simply cut and paste from the blue boxes to place a button or link on any website where you are listing your property.    

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A: How do I list my home?

Please see our Owners Listing Guide for more helpful listing ideas.

A: What is a Property I.D. Number?

Your Reserve My Home Property ID Number (Destination, Keyword or Property Name) is provided after you've listed your home with us in your welcome email or in your account under "Get Your Booking Button" link in green.

1. Use this number when visiting reservemyhome.com to go directly to your listing.
2. Give this number to your customers so they may go directly to your Profile Page to view and book your home. 
3. Give this number to your friends and family
   

A: What do you charge?

Reserve My Home belive a 30% to 50% management booking fee is quite elevated.

We charge 15% of the total nightly rate. Our minimmum booking fee is $100.00 The Renter is subject to processing fee of $39.99 to Reserve My Home, charged at the time of booking.  If you elect to include lodging tax when you list your home with us this amount will be included and your lodging tax will be shown at the time of check-out to the Rental. See terms of use for details.

Our low cost approach saves you thousands of dollars per year. Your bookings will increase to more you post your button!

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A: How do I update the Availability Calendar?

To update My Reserve My Home calendar:  Log in and block out the dates you would like to make unavailable. The system will immediately update your calendar to display your changes. 

Reserve My Home has a strict policy, outlined in your Membership Agreement, to always block off the dates in your calendar on reservemyhome.com if you have booked your home independently to prevent double bookings.

A: Can I use my own rental contract?

Yes! Every property and owner is unique, and we want you to set the rules and guidelines for use of your property.  Your rental contract should outline and explain in as much detail all the rules and logistics of your home. It will be available on your Reserve My Home Property Profile page for any potential renter to view.  Renters must agree to your rental contract before completing the booking process. Your rental contract will be immediately emailed to the renter upon completion of the booking process.

Tip: During the listing process you will be asked to copy and paste your personal vacation homes rental contract in the box or email it to us at info@reservemyhome.com (No uploads please). Your rental contract will be signed off on by Your Renter. Character limit is 5,000.

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A: What is the Membership Agreement?

The Membership Agreement outlines the agreement between Reserve My Home and you, the Owner, or the Property Manager. This agreement provides clear, straightforward descriptions of the rules that both parties must abide by must be agreed to.    

A: What is a Property Description?

The Property Description is displayed on your Property Profile page for your renters to view your property details prior to booking.  For help of a property description.

Tip: For tips writing a good property description go to Owners Listing Guide.

A:  Do I need to sign up to list a home?

The sign up process allows us allows you access to our site to list/update your property(s), process payments, and accurately and safely manage all transactions.  Your contact information will be used by Reserve My Home and your renters to contact you.  Sign up must be completed in order to use our services. 

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A: What is the Owners Listing Guide?

The Owners Listing Guide provides tips and hints to maximize the potential of your vacation rental home. You may print and use it as much as you would like. Please let us know how we may improve this guide, we appreciate your feedback and any suggestions you may have.

A: What is lodging tax?

Lodging tax is the Owner's responsibility and is a demand set by the government. Occasionally, renters refute the lodging tax, although any hotel or resort charges tax. Reserve My Home provides two options in this area for your convenience.  The first option is to charge the Renter this tax as a separate line item in the booking process. The second option is to include allowance for tax in your rates and pay the lodging taxes on behalf of your renters.  In both cases you are completely responsible for paying lodging tax to your respective tax agency. 

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A: Can I run a special on my home?

Yes! Specials are run on individual homes as well as blanket specials on all homes if the home meets criteria of the special.  At this time it is not possible to track every special running, however, as you browse please look for specials indicated or sometimes there may be verbiage that says "Must call to get price/special".  If the home you choose is running a speical you will not be able to book the home online .  Please call us at 775.832.2555 and our specialists will  process your booking.

A: Do you handle my lock box code, keys & access to my home?

No. Our specialty is booking your home and managing that process, plus every Owner has different preferences for handling keys and access. Some Owners prefer to send their Renters a key in advance, some may live nearby to leave a key for them, some may arrange for a representative to meet the Renter on the property.

Tip: Reserve My Home recommends installing a lock box or electronic keypad entry as the most efficient and effective method for providing access.    

A: How do I receive my rental fees?

All net rental fees will be disbursed to you by mail once per month out of the ReserveMyHome, LLC trust account.

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A: How do I know when my home has been booked?

You will receive notification by email upon each successful booking.  Renters will also receive notification which includes check-in and check-out details, your rental contract which MUST include your contact information, directions to your home, and Reserve My Home's Terms of Use.

At the time of your renters paid reservation they may contact you for the the following information:

1. front door key or lock box access
2. gate codes and any other access details
3. travel arrangements
4. convenient airports
5. car rentals
6. parking requirements
7. parking passes
8. pre-arrival instructions
9. special home details
10. check out procedures
11. 24/7 contact name and telephone number

Great News! Instead of your renter paying a $300.00 to $800.00 security deposit for your rental home, Reserve My Home charges small a non-refundable $30 security deposit waiver fee which is included in their invoice at booking. This fee must be paid at the time of booking and covers accidental damage to the home up to $3,000.00.

Here are some of the details;

The security deposit waiver plan (SDW) protects the unit for theft or damage which results from an accident within the unit due to  inadvertent acts or omissions of the renter. The Security Deposit Waiver (SDW) Plan does not cover negligent or willful and wanton conduct.  A renter must notify the Reserve My Home of any damage or theft to the unit during their occupancy, or the plan is void.

If a renter decides not to purchase the $30.00 Security Deposited Waiver (SDW) plan, a security deposit of ($300.00 to $800.00 estimate) will be added to the final balance and the renter will not be able to book your home instantly and must call us to make a reservation. For more information click here.

A: Can I respond to inquiries and book my home?

Yes, you will continue to handle inquiries when a renter visits websites where you are advertising your vacation home. However, if you would like Reserve My Home to respond to them, simply forward their email questions to us and our friendly specialists will respond back to them.

Tip: Please be certain to place your Property ID number in the subject line of the email. Place the "Reserve My Home Instantly" button on any websites where you are advertising your home to take renters directly to reservemyhome.com where they can instantly book your home.

Always make sure your Reserve My Home calendar is up to date so we can continue to take instant reservations for you. 

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A: Do you offer cleaning & maintenance services?

Sorry, we do not offer these services.  We are a nationwide booking company.  However, we have the capability of providing a mid-stay cleaning fee in the booking process, or after the renter has checked in on a separate invoiced transaction.

A: What if a renter damages my home?

In the unfortunate instance your home incurs damage, contact us immediately. According to your requirements of Reserve My Home and what is agreed to in the Membership Agreement and Terms of Use we will follow the instructions you have outlined for us. Your Rental Contract is essential to display in your home in a conspicuous place for the renter to view instructions in the event of damage and emergencies. If there is blood, flood or fire please direct the Renter to call 911 immediately as will Reserve My Home. 

After the damage is reported to Reserve My Home staff at the property, they will have the repairs or replacement (when applicable) taken care of. If the cost to repair or replace the damaged item exceeds the limit under the SDW Plan, is not covered under the Plan or the renter opted to pay a security deposit in lieu of the SDW Plan, the renter is charged accordingly. Reserve My Home reserves the right to pursue any legal means to resolve additional damages, costs, claims and losses beyond what is covered by the 'Security Deposit Waiver' Plan or the rental security deposit.  

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A: What if a renter can't access my home?

It is always important to place your emergency contact phone numbers in your property listing. Upon a successful booking of your home the renter will receive notification of the following:

A: What if my renter gets lost or needs help?

Your contact information in provided to the renter upon booking for detailed questions aabout your rental and for emergencies. A Google map is provided in your Property Profile page for Renters to view the location of your home. In addition, detailed driving directions you entered into the "Detailed Directions" field when uploading your home will be provided to the renter. 

Tip: In the event your renter gets lost or needs help they will have your emergency contact information located at the top of the rental contract and at the top of the detailed driving directions that is automatically be emailed to them after completion of the booking process.

A: What is Reserve My Homes' cancellation policy?

Reserve My Home refund and cancellation policy supersedes any and all refund and cancellation policies, by an Owner, Property Manager, Agent or User: all deposits and booking fees (less a 50% cancellation fee retained by ReserveMyHome, LLC) are refundable for all cancellations made 91 calendar days or more in advance of the arrival date. 

There are NO REFUNDS under any condition, circumstance, illness, or acts of nature (i.e. floods, weather, earthquakes, flight cancellations, etc.) for cancellations made within 90 calendar days prior to your arrival date.  There are no refunds for late arrivals and or early departures.

No cancellations fees will apply to reservations cancelled within 24 hours of the booking date.  To cancel your reservation without penalty you must send Reserve My Home an email to; cancel@reservemyhome.com which must include your Transaction Number provided in your reservation confirmation.  Otherwise, the reservation will be considered final and subject to cancellation fees.   NO EXCEPTIONS.

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A: I'm having difficulty listing my home, can someone help me?

Yes, we are happy to help.  Please contact us by using our online form.

A: I have a question about my statement, can I contact you?

Yes, we are happy to help you with any questions you may have about your statements. Please contact us.

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ReseveMyHome, LLC is Instant Vacation Rental Home Booking. Search, Find and  Book Our Private Vacation Homes, Cabins, Condos, Villas, Huts and More in the USA, Canada, Mexico
and the Virgin Islands.

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